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FAQ’s

 

HOW MUCH TO HIRE A BOUNCY CASTLE?

Bouncy castles rented by themselves start at £65. Castles rented within a package are more, and prices can be seen on the bouncy castle and bouncy castle package category [CLICK ME TO SEE PRICES]

DO ALL BOUNCY CASTLES HAVE PUBLIC LIABILITY INSURANCE?

Yes and this is available to customers upon request.

ARE ALL CHILDSPLAY HIRE BOUNCY CASTLES MADE BY THE BS EN (BRITISH ADOPTION OF A EUROPEAN (EN) STANDARD) 14590?

Yes, all inflatables have been made according to the BS EN 14960:2013 standard and have a Safe Inflatables Scheme test certificate tag number available upon request. (www.safeinflatables.co.uk).

ARE THERE HEIGHT RESTRICTIONS WHEN USING CHILDSPLAY HIRE BOUNCY CASTLES?

There are height restrictions for all bouncy castles which we recommend all customers adhere too. Check the height restrictions below:

22ft x 21ft x 12.2 ft 1m = (average height for 3 – 3.5years) > 6 users

1.2m = (average height for 6 years) > 5 users

1.5m = (average height for 11 years) > 4 users

 

15ft x 16ft bouncy castle  1m = (average height for 3 – 3.5 years) > 8 users

1.2m =  (average height for 6 years) > 6 users

1.5m =  (average height for 11 years) > 5 users

12ft x 18ft bouncy castle 1m =  (average height for 3 – 3.5 years) > 8 users

1.2m =  (average height for 6 years) > 6 users

1.5m =  (average height for 11 years) > 5 users

 

17 x 15ft bouncy castle 1m = (average height for 3 -3.5 years) > 10 users

1.2m =  (average height for 6 years) > 8 users

1.5m = (average height for 11 years) > 6 users

12 x 12ft bouncy castle 1m – (average height for 3-3.5 years) > 7 users

1.2m = (average height for 6 years) > 5 users

1.5m =  (average height for 11 years) > 2 users

 

12×15 bouncy castle – 1m – (average height of 3-3.5years) > 9 users

– 1.2m (average height of 6years) > 6 users

– 1.5m (average height of 11years) > 3 users

10×12 bouncy castle – 1m (average height of 3-3.5years) > 4 users

– (average height of 6years) > 2 users

 

ARE CHILDSPLAY HIRE A MEMBER OF ANY INFLATABLE ASSOCIATIONS?

Yes, we are members of the BIHA (British Inflatables Hirers Alliance). You can find us on the BIHA directory by following this link http://www.biha.org.uk/greater-london/?cn-s=childsplay+hire&cn-cat=

For any other queries drop us a call or send us an email at info@childsplayhire.com

 

CAN BOUNCY CASTLE BE PLACED ON GRAVEL FLOOR?

We do not allow any bouncy castles on gravel floor, as there is a high risk of the bouncy castle possibly being punctured by gravel stone.

 

CAN BOUNCY CASTLE FIT IN MY BACK GARDEN?

This all depends on your garden size, and the bouncy castle hire. We would need to ensure there is 3ft space at the back and front and 3ft either side. If you have any concerns regarding space feel free to contact us.

 

WILL I RECEIVE CONFIRMATION OF THE BOOKING?

Yes, we do require all customers to sign a hire agreement, and once this is signed and sent back to us, your booking will be confirmed alongside the refundable deposit. We also send emails or messages to our customers to confirm the booking.

 

DOES CHILDSPLAY HIRE SET UP THE BOUNCY CASTLE?

Yes – we do not require customers to set up or put down the bouncy castle, we are here to do all of that for you.

 

HOW DO I PAY?

Customers must pay a refundable deposit to secure the booking via Paypal or bank transfer. On the day of hire customers, must pay the outstanding balance by bank transfer or cash. The refundable deposit is held in case of damage or excessive dirt on an y of the equipment hired. If the there are no issued during your hire, clients will receive their deposit back within 5 to 10 days after the booking.

 

HOW LONG CAN I HIRE THE EQUIPMENT FOR?

Drivers begin the day at 8am. We aim to do all deliveries between 8am and 1pm. If your party begins later than this (especially if you are in a venue) please contact us and we will do our bets to accommodate. Our collections begin at 4pm and end at 7pm, (if you need the items collected earlier we will try our best to accommodate this). If you would like a later collection there will be a late collection fee of £20 charged by the hour for any collections after 7pm.

 

DO YOU OFFER OVERNIGHT STAYS?

Yes we do allow overnight stays at an additional cost.

 

WHAT HAPPENS IF IT RAINS ON MY DAY OF HIRE?

If hiring a bouncy castle outside and it rains on your day of hire, you can choose to cancel. However we do suggest checking the weather 48hours prior to your booking, as any cancellations after this will lead to you losing your deposit. If there is torrential rain, winds higher than 24mph we will have no choice but to cancel your booking, as renting bouncy castles in high winds of 24mph is illegal.

 

WHICH AREAS DOES CHILDSPLAY HIRE DELIVER TO?

South London , East London, North London and West London and the surrounding areas of London. Additional charges may be applied if you live in the congestion zone or you live outside our 5mile delivery zone.

HOW ARE BOUNCY CASTLES SECURED?

When hiring bouncy castles indoors bouncy castles are secured with sandbags at the anchor points. when booking outdoors on concrete all anchor points are secured with sandbags (please note that this does come with an additional set up charge). When bouncy castles are placed on grass all anchor points are secured with metal pegs.

 

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