How to Book

All bookings must be placed online through the Childsplay Hire website. Select the pink book now button which is allocated in the menu bar, product pages or bottom of all pages.

We cannot take bookings over the phone, WhatsApp, email, text message or social media.

Once your booking is submitted you’ll receive an email stating we have received your booking.

Once your booking is noted in our calendar you’ll then receive a confirmation email alongside our bank details, or payment link for the payment of the damage deposit which will secure your booking (you can also pay in full if you prefer). Please note when making payments the payment reference used must be the 4 digit reference number found on your invoice, if paying via the link please use the same email address put on the booking form. Without using one of these reference methods, the system will not recognise your payment and cancel the booking regardless if payment has been made or not. In the event this happens, you’ll receive an email cancellation. If you would like to proceed with the booking, please contact us as soon as possible.

Once the damage deposit is paid your booking wil be confirmed and you will receive an email stating your booking is secured.

Please note the email confirmation will be sent within 48hours after you have received your booking received email. If you have made a booking on Friday or the weekend, the email confirmation will be sent on the Monday or Tuesday of the week commencing.

For more information contact us at info@childsplayhire.com or 07395346380

Step By Step Guide

1. Tap the BOOK NOW button
2. Fill out the booking form With all necessary details and please read the hire agreement.
3. Submit the booking
4. Once submitted you will receive a booking received email.
5. The routing team will then route your booking in, and if all is well, you will receive the confirmation email within 48hours. If not we will call you to discuss any issues we have encountered with the information provided on the booking form.
6. Once you booking is confirmed you will receive a booking confirmation email which may take up to 48hours for you to receive. This email will have the bank details or payment link  for you to pay the damage deposit. If this isn’t paid after 24 hours of receiving the confirmation email your booking will be automatically cancelled.
7. Once the deposit has been paid you will receive an email stating your booking is secure and we will be ready to supply you for your event!
8. On the week of your booking we will send a message confirming the delivery and collection times.

PLEASE NOTE THE WHATSAPP, EMAIL, TEXT MESSENGER SERVICE IS ONLY FOR ENQUIRIES. ALL BOOKINGS MUST BE MADE ONLINE THROUGH THE BOOKING FORM.