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Hire Agreement

 

PLEASE READ HIRE AGREEMENT FULLY Rental Terms & Conditions (Please read through carefully)

 

CONFIRMED BOOKING

Bookings are confirmed when a hire agreement is signed and a refundable holding deposit is paid by the customer. The refundable holding deposit varies in price depending on what you are ordering. Refundable holding deposits can range from a minimum of £30, to a maximum of £100, (this is dependant on the item the customer is booking). Refundable holding deposits are necessary, to ensure we as a company are covered by damages, dirt, losses and tidying up of balls for ball pits during hires. This means that if items are damaged, dirty, lost and balls are not put back into the ball pit, you will loose your refundable holding deposit. Also, any extra charges will be applied if equipment is damaged to whereby they are unusable. Failure to sign the hire agreement and not pay the holding deposit will not secure your booking.

 

Please beware that the person who signs the hire agreement is responsible and obliged to adhere to our (the hirer) terms & conditions policy. Upon receiving the signed hire agreement from you (the consumer) a confirmed booking email or text message or via WhatsApp text message  will be sent from us (the hirer) to you (the consumer).

 

REFUND & POLICY CANCELLATION

In some circumstances, we (the hirer) may need to cancel a booking due to bad weather conditions, such as torrential rains or wind speeds hire than 24mph (if the location is an outside booking). if you (the consumer) can get an alternative location (in a building) we will no longer need to cancel. if we (the hirer) do need to cancel we will contact you (the consumer) before doing so. In the circumstance that we (the hirer) do cancel you (the consumer) will be refunded your holding refundable deposit. If you (the customer) needs to cancel a booking please let us (the hirer) know 24 hours in advance. Failing to let us (the hirer) know before this time you (the consumer) will lose your holding refundable deposit. If you do not want to lose your deposit you can reschedule your day of hire. In the event you (the consumer) still want to hire an inflatable in the rain, and we set up the equipment and there after you (the consumer) decide you would like to cancel the hire, you the consumer will be required to pay full balance of hire and will not be refunded.

 

ADDITIONAL CHARGES

Please take note of the additional charges you may occur if you go ahead with the booking; 1.1: If you live in the congestion charge zone you will be charged the congestion fee. 1.2: We do have a catchment area when it comes to deliveries. If you live outside our catchment area of 15 miles you will be charged an additional fee, dependant on the miles. 1.3: If the location of booking has a flight of stairs you may occur additional charges. 1.4: If the space you require the bouncy castle is on concrete you will be charged a concrete fee.

 

HIRE LOCATION

Please ensure the location you (the consumer) provide for us (the hirer) to provide the hire equipment, is a safe and healthy environment for all participants. if we (the hirer) feel the location is not healthy or safe, we (the hirer) will not allow the equipment to be hired in the required location. if this were to happen you (the consumer) will lose your refundable holding deposit. Please try to ensure the location of hire is easily accessible, if this is not the case please let us (the hirer) know prior. Location of hirer’s floor needs to be flat-surfaced, with no pot-holes, glass, animal waste, sharp sticks or stones. Please beware that inflatables, can not be secured on artificial grass with anchors, only sandbags. Please ensure the location of hire, has an adequate power supply. This is you (the consumer’s) responsibility. Failure to ensure this, is not our (the hirers) responsibility. If this happens to occur you will loose your holding refundable deposit.

 

DELIVERY & COLLECTIONS

We drop-off hire equipment at the time specified by you (the consumer). We will also collect hire equipment at the time specified by you (the consumer). We aim to set up and pack up hire equipment of a maximum of 60 minutes both at delivery and collection. Please do consider this when hiring from us (the hirer). We will not be responsible for the extra hall costs and other costs, if we (the hirer) were told a specific time, which overlaps an expired (time) hall hire, this is you (the consumers) responsibility. We (the hirer) suggest to let us (the hirer) pack and collect equipment an hour before a hall or other times expiration, to avoid extra costs from the location.

 

 DAMAGE & DIRT

If any of the hire equipment(s) is damaged or dirtied intentionally, due to negligence or due to you (the consumer), not following the rules stated in the terms & conditions, you will loose your holding refundable deposit. if damaged to the point the equipment is unusable; the exact amount charged to you (the consumer) will depend on the extent of the damage. If dirtied you will loose your refundable holding deposit. In the event that the damage to the equipment cost more than the holding refundable deposit, we will discuss with you (the consumer), payment options to rectify the damage which will be written up as contract, which will need to be signed by you (the consumer) and ourselves (the hirer). In the event that this contract is ignored by you (the consumer) you (the customer) may occur, additional admin fees, and the risk of a county court judgement.

 

COVID-19 PROCEDURE

When hiring bouncy castle’s, toy equipment and party hire equipment, please ensure you are abiding by the social distance rules, which have been implemented by the government. By signing this hire agreement, you acknowledge that bouncy castle’s, toy equipment and party hire equipment must be used by yourselves, in a way whereby, you (the customer) are following government guidelines in terms of COVID-19, or coronavirus.

 

BOUNCY CASTLE RULES & SAFETY

All bouncy castles have age and height restrictions – that must be followed at all times to ensure you (the consumers) children’s safety. Please avoid large and small children on the bouncy castles at the same time, as this can be dangerous. Also, children and adults should not be in the bouncy castle at the same time.

 

  • 22ft x 12.1ft x 11.2 ft bouncy castle height restrictions are 1.0m = (average height for 3 – 3.5years) > 6 users, 1.2m = (average height for 6 years) > 5 users, 1.5m = (average height for 11 years) > 4 users

 

  • 10 x 12 bouncy castle height restrictions are 1.0m = 4 users (average height for 3 – 3.5 years), 1.2m = 2 users (average height for 6 years).

 

  • 12 x 12ft bouncy castle height restrictions are 1.0m = 7 users (average height for 3-3.5 years), 1.2m = 5 users (average height for 6 years), 1.5m = 2 users (average height for 11 years)

 

  • 12 x 15 bouncy castle height restrictions are 1.0m = 9 users (average height for 3 – 3.5 years, 1.2m = 6 users (average height for 6 years), 1.5m = 2 users (average height for 11 years) .

 

  • 15ft x 16ft bouncy castle height restrictions are 1.0m = 8 users (average height for 3 – 3.5 years, 1.2m = 6 users (average height for 6 years, 1.5m = 5 users (average height for 11 years)

 

  • 17 x 15ft bouncy castle height restrictions 1.0m = 10 users (average height for 3 -3.5 years), 1.2m = 8 users (average height for 6 years), 1.5m = 6 users (average height for 11 years)

 

  • 12ft x 18ft bouncy castle height restrictions 1.0m = 8 users (average height for 3 – 3.5 years), 1.2m = 6 users (average height for 6 years), 1.5m = 5 users (average height for 11 years)

 

A responsible adult over the age of 18 must supervise the children whilst on the equipment at all times

  • Do not move or reposition inflatable whilst on hire
  • Do not turn off inflatable, this is staffs responsibility
  • Do not enter inflatable unless it has been securely anchored
  • No climbing on walls beams or towers
  • No somersaults, back or front flips Keep safety mats positioned in front of the inflatable
  • No rough play, bouncing off walls, wrestling or kicks
  • Do not inflate or deflate inflatable while children are on it, to avoid suffocation
  • No overcrowding to avoid accidents and damaging the inflatable
  • No adults on specified inflatables Similar size children on the bouncy castle at a time to avoid accidents
  • No face paint or jewellery
  • No phone or tablets
  • No food or drink
  • No party poppers or silly string
  • No animals
  • No spectacles
  • No sharp objects
  • No shoes
  • No smoking
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