How to Book any equipment with Childsplayhire in Simple Steps!!

Booking your chosen equipment with us online is a straightforward process that ensures you have all the details covered and your rental secured. Here is a guide to help you navigate the booking form from start to finish, whether you are a first-timer or want to double-check everything is in place.

Step 1: Get Started. Click ‘Book Now.  This will take you directly to our booking form.

Select Your Date, Category and Product.

Choose your event Date: Select the date of your event using the calendar. This helps us check product availability for your chosen day.

Select Category: Choose the category of the product you’d like to book. For example, for a bouncy castle, select “Bouncy Castle Hire,” or for a ball pit, choose “Ball Pits.”

Select Product:From the list of available products, pick the one you want. The system will automatically confirm availability.

Additional Products: If you’d like to add extras (such as popcorn machines or other inflatables), select “Yes” and choose from the list. If a list doesn’t appear due to a system issue, simply add any extra items you’d like in the “Additional Comments” box at the bottom of the page. A customer service agent will then add it to your order and send an updated quote via email.

Fill in Your information in Customer Details

Full Name: Enter your name (e.g., John Doe).

Mobile Number & Telephone Number: Provide your mobile and telephone numbers. If you don’t have a landline, it’s helpful to include the contact number of someone who’ll be present at the event. These numbers will be used for updates and by the delivery team upon arrival.

Email Address: Ensure your email address is correct. You’ll receive two emails: one confirming we received your booking, and another confirming your reservation within 48 hours. If we’re unable to accept your booking, we’ll contact you via email or phone.  Double-checking contact information helps ensure smooth communication regarding your booking and delivery.

Fill in Your Billing and Delivery Address

Billing Address: Enter the address associated with your payment method. Tick the box if this is also the delivery address.

Delivery Address: If delivery is to a different address, such as a venue, please enter it accurately. Check the postcode for accurate delivery fee calculations.

Check Delivery Price: After entering your delivery postcode, click “Check Delivery Price” to confirm any additional charges.

Choose Your Payment Method: Select your preferred payment method (bank transfer, credit card, debit card, or cash). Payments by bank transfer, credit card, or debit card must be received by 12 p.m. two days before your event. For cash payments, have the amount ready when the delivery team arrives; delays may result in the cancellation of delivery.

Discount Code: enter any discount code here. If you’re a returning customer A discount will be applied once we confirm an earlier booking reference or name.

Access and Location Details

For safe and efficient delivery of sizeable items like bouncy castles, we need some additional information:

Accessibility: Please let us know how we will access the setup area. Will the equipment need to be brought through your home, through a back garden entrance, or upstairs? This information helps us plan the delivery and setup accordingly.

Is Your Booking at A Residential Address Or Venue: Please specify if the setup will be at a home (residential address) or a commercial/event venue. This helps us plan for the type of delivery needed and provides us with the correct context for timing and access requirements.

Access: For Homes deliveries are usually scheduled between 8 a.m. and 10 a.m. Please specify if you require a specific time. For Venues, please provide the earliest possible time we can arrive to set up. This is important to ensure we can accommodate your booking, and that setup is completed well before the start of your event.

What Time Does Your Event Start: Enter the exact start time of your event. This allows us to ensure that setup is completed, and everything is ready before guests arrive.

What Time Is Collection: Specify the time you would like us to return for collection. This helps us coordinate our team to dismantle and pick up equipment at a convenient time for you.

Departure: For Venues Indicate the latest time by which we must vacate the venue. For Homes, please specify the latest time you’ll allow us to collect the equipment. This is essential to avoid any conflicts with venue policies or your personal schedule.

Is There Stairs To The Access Area Of Hire: Let us know if there are stairs that our team will need to navigate to reach the setup area. If there are, an additional £12 charge will apply for the extra handling required.

Additional Location and Surfaces: Outdoor setups on surfaces like concrete, artificial grass, decking, tarmac, or tile have an added charge. Please send images via email or WhatsApp to help us determine the exact cost. This charge only applies to bouncy castles, obstacle courses, and inflatable slides.

If Located In Your Garden, Please Confirm the Measurements: It is your responsibility to measure the space to ensure the equipment will fit. You may also send pictures, note that we cannot confirm dimensions based on pictures alone. Accurate measurements are essential for us to prepare the setup appropriately. your space.

There Parking Outside The Location: Let us know if there is parking available at the setup location and specify the distance from parking to the setup area. This helps us plan for unloading and transporting the equipment efficiently.

Do You Understand There Is a Refundable Deposit: Please acknowledge that a refundable deposit of £30 is required in addition to the main hire cost. This deposit will be returned after collection, once our warehouse team has confirmed the equipment is in good condition. Please allow 5 to 10 working days for the refund to process and reach your account.

Do You Have Access to Electric: Indicate if there is access to an electrical outlet. If you don’t have access, please reach out to us by email, WhatsApp, or phone so we can help you arrange alternatives.

Do You Require an Extension Cable: Let us know if you will need an extension cable to reach the power source. This helps us prepare all necessary equipment in advance.

Please Ensure the Equipment Is Left in the Same Condition: Equipment should be returned in the same condition as delivered. If it is not, your refundable deposit may be withheld to cover cleaning or repairs.

VAT Policy: For returning customers and domestic hires with a spend of up to £150 without the refundable deposit, we cover VAT. For all commercial hires (businesses, churches, schools, councils, and charities), a 20% VAT will be added to your invoice. We keep records of all returning customers.

Do You Understand All Last Collections Are Between 6 p.m. and 7 p.m.: Our standard collection window is between 6 p.m. and 7 p.m., with collections routed for efficiency on the day. If you require a later collection, there is an additional charge of £20 per hour.

Do You Understand All Deposits Will Be Returned Within 5 to 10 Days After Hire: Refunds for deposits will be processed within 5 to 10 days after the equipment is picked up and checked.

Occasion: Indicate the type of event you’re hosting (e.g., birthday, wedding, corporate event) so we can prepare accordingly.

How Did You Find Us: Let us know how you heard about our services. This helps us understand how customers are finding us and improve our reach.

Any Additional Information About Your Booking: Use this space to let us know any specific requests or details about your booking. This helps us tailor our service to your event needs. If you’d like to add extras (like popcorn machines or additional inflatables), please mention them here, and a customer service agent will update your order and provide a revised quote via email.